June 5th, 2020
Keeping our patients safe and cared for during COVID
To our valued patients:
Thank you for staying committed to your recovery during these challenging times. We are very proud of our staff who adapted quickly to be able to continue to provide the best addiction care possible and are very proud of our patients for showing patience and kindness as we figured out how to provide care while “social distancing”. As the Province begins its re-open, we are taking all the steps to make certain that our patients continue to be cared for in a safe manner; i.e. increase cleaning, a continued emphasis on social distancing, and a requirement that staff and patients wear marks when interacting directly.
I want to assure you that CATC is taking a gradual approach to our “return to usual” clinical programming. Specifically, the first phase of transition will be focused on patients who are showing signs that they need a little more attention, i.e. missed appointments, missed doses, POS UDS. The stress of the current environment is hard on everyone and we are committed to supporting you through it. We encourage anyone who is struggling to reach out to the clinic; we are here to listen and support.
We continue to be committed to:
- Ensuring physical distancing is maintained between patients
- Reducing the patient volume in our waiting rooms (limits on appointments per hour)
- Continuing hourly disinfecting and enhanced cleaning measures
- Most importantly, your success in recovery
We acknowledge that these changes may be frustrating for some and thank you in advance for helping us work through this. If you have questions, please call our toll-free number (877) 937-2282 (1-877-WE-R-CATC) and we will set up a phone call between you and your doctor.
This too will pass; stay strong and stay well.